EAS Support

Last updated: 3 September 2026

Help for Easy Accounting Solutions on Android, iOS, and desktop (macOS, Windows, Linux).

Contact us

Email support@etsproducts.in. Please include:

your platform — Android, iOS, macOS, Windows, or Linux;
the app version, shown under Preferences → About;
what you were doing when the problem happened, and what you expected instead.

We aim to reply within a few business days.

Common questions

I forgot my company password

It cannot be recovered. Your local data and your backups are encrypted with a key derived from that password, and we keep no copy of it. If you have a recent backup whose password you know, restore from it; otherwise you will need to set up the company again.

How do I back up my data?

Open Backup & Restore in the app and export a backup. The file is encrypted with your company password. Copy it somewhere safe — another drive, or your own cloud storage — and do this regularly.

How do I move to a new device?

Export a backup on the old device, transfer the file to the new one, install EAS there, and use Restore. Restore always creates a fresh company, so nothing you already have is overwritten.

How do I import data from other software?

Use the CSV import step when creating a new company. Templates for accounts, items, bills, and purchases are available on that screen.