EIS Support

Last updated: 10 September 2026

Help for Easy Image Solutions on Android, iOS, and desktop (macOS, Windows, Linux).

Contact us

Email support@etsproducts.in. Please include:

your platform — Android, iOS, macOS, Windows, or Linux;
the app version, shown on the About screen (home screen → About);
which tool you were using, what you did, and what you expected instead. A sample input image helps if you can share one.

We aim to reply within a few business days.

Common questions

Where are my edited images saved?

On mobile, saved images go to your photo library, in an album named "Easy Image Solutions". On desktop, you choose the folder in a save dialog; the app remembers the last folder you used.

Did EIS change my original photo?

No. Every tool writes a new file. The image you started from is never overwritten.

Does EIS work offline?

Yes, entirely. It makes no network connection at all, and on Android it does not request internet access.

Why can't I convert to a lossy WebP or to AVIF?

The current version's image engine can write lossless WebP but not lossy WebP, and cannot write AVIF. Use JPEG or PNG for now. This may change in a future version.

The QR code won't scan

Increase the size, keep good contrast between the two colours (dark on light works best), raise the error-correction level, and leave a light margin around the code when you place it.

Text watermark size looks limited

Text watermarks use three built-in sizes (Small / Medium / Large). For finer control, use an image watermark instead.

What data does EIS collect about me?

None. See the EIS Privacy Policy.